British jewellery brand champions customer service in York

British jewellery brand Azendi has been recognised for its exceptional customer service at the Visit York Awards.

During a black-tie evening, attended by more than 400 local companies, Azendi scooped the award’s Best Shopping Experience accolade.

The hotly contested award was judged via mystery shopping, where Azendi excelled.

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The team were especially commended for their in-depth product knowledge, the exceptional store presentation, and for making their customers feel valued.

Judges commented: “Azendi really focus on the individual requirements of their customers, remaining warm and genuine while not pressurising. The team clearly know their products inside out and build up a rapport with customers, making them want to return.”

Azendi opened the doors to a store in York during the summer of 2016. It is in a prime location on the city’s historic Low Petergate, and attracts tourists flocking to York Minister and the famous Shambles.

Chief executive of Azendi, Lynsey Cooke, shares: “This is a great honour and a fantastic achievement for Azendi. We take pride in offering excellent customer service in our store, so I am thrilled that this has been recognised. I couldn’t be prouder of the store, and it’s thanks to the commitment and hard work of every member of the team.”

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