Fraser Hart yesterday landed the ‘Best Multiple Retailer’ at Jewellery & Watch, pipping its rivals to the accolade at a ceremony to mark the Buyers Power List 2016.
The jewellery chain topped an impressive shortlist of retailers that operate more than six stores in the UK, and was praised for its notable passion and outstanding customer service.
Natalie Blagg, buyer at Fraser Hart, said the firm was delighted to pick up the prize. “This is a huge honour as we were voted by the industry and our piers – it means a lot to us,” she said.
The award for Best Department Store was awarded to John Lewis for its high standards, stocking the very best quality products and their expert staff training. Representatives from the John Lewis Buying team were present to collect the award.
The award for Best Heritage Site, Museum or Gallery went to The National Gallery for encouraging the widest possible access to their “exceptional” attention to detail and high quality jewellery.
Head of buying, Colin Chester, said: “We are really excited to have received this award. It is a tough competition so we are really proud to be recognised. It is great to raise the profile of the National Gallery.”
The award for Best Independent Retailer, with three multi-brand stores and seven Pandora concept stores was awarded to Hugh Rice.
Managing director, Paul Rice, commented: “We are really honoured and utterly humbled. It has been a great year for us; we are so pleased for the company especially with the efforts made by our colleagues.”
Allison Aldridge from Neil & Baker, meanwhile, was named Best Individual Buyer, while Watches of Switzerland was crowned the Best Watch Retailer.
The winners were announced by Jewellery & Watch’s portfolio director, Julie Driscoll, and Peter Anderson, president of Western Europe at Pandora, sponsor of the awards.