Retail articles

Grant Mitchell and Kyron Keogh of Rox, our guest editor's for 2012's first issue.

ROX scoops Chopard for Argyll Arcade boutique

ROX scoops Chopard for Argyll Arcade boutique

Scottish jeweller ROX has secured luxury jewellery brand Chopard for its flagship boutique in Glasgow’s historic Argyll Arcade. Renowned for its creativity, its state-of-the-art technology and the excellence of its craftsmen, Chopard is one of the leading names in the jewellery and watch industry. Launching at the ROX flagship in April, the brand will strengthen

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THE BIG INTERVIEW: Meet the new man running Pandora UK

With a background in retail and passion for learning and development, Brien Winther has joined Pandora as the jewellery giant’s new managing director for the UK. Here, he sets out his plans for the first 12 months, and gives an insight into his management style… When Brien Winther first started working for Pandora, he was

DARTFORD, ENGLAND - SEPTEMBER 02:  Shoppers walk on the High Street on September 2, 2013 in Dartford, England. High Street campaigner Mary Portas is today facing questions from Members of Parliament on the communities and local government select committee. The traditional high street is under increasing pressure due to the recession and the rise of on-line shopping.  (Photo by Peter Macdiarmid/Getty Images)

Consumers complain more about retail than energy and transport

The retail sector was responsible for more complaints than any other industry in 2016, new data has revealed. The annual Consumer Action Monitor, a comprehensive multi-sector survey conducted by Ombudsman Services, reveals that retailers were on the receiving end of 24% of the 55 million complaints made last year. This resulted in a loss of

Peter Boyle, chief executive officer, Argento Contemporary Jewellery

INTERVIEW: Peter Boyle discusses his Argento ambitions

Jewellery retailer Argento has gone from strength to strength since starting out as a single 100 square foot unit in Belfast. Joe Peskett caught up with chief executive officer Peter Boyle to discover how a major store redesign, brand buying strategy and ecommerce site has presented the company with an opportunity to dominate the multibrand

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Jeweller caters customer experience to meet demographic needs

East Sussex-based independent jewellery retailer W.E. Clark & Son is refitting its two stores to cater to different demographics. Although the retailer’s stores are not too far apart geographically, the type of customers in Eastbourne and Lewes where W.E. Clark & Son resides are very different. Lewes is a very affluent town with similar property


Product presentation is one of the biggest challenges brands face

Jewellery brands have expressed concerns for how products are displayed in store, with some describing this obstacle as their biggest challenge. Talking at an exclusive roundtable and during the most recent Jewellery & Watch trade show, senior brand executives revealed how stores often don’t take care of stock despite being provided the tools to create eye-catching


Bumper Professonal Jeweller Feb 2017 issue available to read online

The bumper February 2017 edition of Professional Jeweller is available to read online now, featuring an eye-catching cover image from jewellery manufacturer and supplier Domino. This issue is jamp-packed with exclusive content, not to be found anywhere else in the jewellery industry. First of all, our editor was the very first person to sit down with the


January retail footfall improves on Christmas shopping period

UK retail footfall has shown signs of recovery after bouncing back in January. Non-food footfall fell by 1.4% compared to January last year, a significant improvement from its fall of 9.3% in December 2016, according the Retail Traffic Index (RTI), published by Ipsos Retail Performance. Store footfall was 1.2% higher in the first week of

BATH, ENGLAND - DECEMBER 18:  Shoppers look for Christmas gifts in a high street jewellery store on December 18, 2014 in Bath, England. With less than a week until Christmas, traditional high street retailers already under pressure from online shopping, will be hoping that the retail sales boost generated by Black Friday will continue.  (Photo by Matt Cardy/Getty Images)

Bath jewellers put education and experience at the heart of customer service

Independent jewellery retailers in Bath focus on educating consumers and creating a welcoming experience to turn day visitors into loyal customers. The ‘customer experience’ has been a popular topic in the jewellery and retail industries for some time now. With lots of independents residing so close together in Bath, Professional Jeweller asked independent jewellery retailers