Retail articles

GUEST COLUMN: How seeking expert advice bolstered business for an independent jeweller

GUEST COLUMN: How seeking expert advice bolstered business for an independent jeweller

If there’s one thing I wish I’d known when our business lost the Pandora account, it was that just like tennis or football coaching, ‘business coaching’ is a thing. Back then, I’d been in business a reasonable amount of time, and had even run an international business operating in six countries. But I didn’t really


David Morris targets younger demographic with playful new collection

London jeweller David Morris has unveiled a brand new collection designed to attract a younger demographic of consumers. Launching in David Morris stores from May 2018, the new range, which has been named ‘Berry’, targets a more discerning fashion conscious client, one who seeks affordable pieces with qualities only found in high jewellery. Berry has

REVEALED: How Fraser Hart engages and empowers shop floor staff

Jewellery retail giant Fraser Hart has revealed how it empowers and engages with shop floor staff members to ensure staff retention and quality customer service. In an exclusive Interview with Professional Jeweller, the company’s retail director Richard Parsons said a good commission scheme, feeling of ownership and an emphasis on being a family business helps

Consumers ‘dropping out’ from online purchases cost retailers billions

Online retailers could be losing out on a potential £18bn a year because customers are putting items in their baskets but then are not going through with the final purchase. A growing trend of online window shopping has been identified by new research from Barclaycard, which claims Brits abandon online baskets worth almost £30 a

Independent jewellers call for suppliers to help bolster business during difficult trading conditions

Independent jewellery retailers say a stronger relationship with suppliers is key to driving growth during difficult trading conditions. Talking exclusively as a roundtable during the Company of Master Jewellers’ latest trade show, independents voiced concerns that there needs to be more cooperation between the retailers and suppliers. Judith Hart of the namesake store in Derby,

JewelStreet claims to be the world’s biggest jewellery website following 18 months of rapid growth

UK-based has grown rapidly over the last 18 months and now claims to be the world’s biggest designer jewellery website. The online marketplace, with offices in Bristol and Bideford, North Devon, employs 13 staff, and now represents over 570 independent jewellery designers from 48 countries worldwide. The JewelStreet website lists over 20,000 unique pieces

Replacing mature shop floor staff poses conundrum for jewellers

Jewellery retailers are struggling to replace older members of staff, with more millennials applying for jobs than those with life experience. During a roundtable with leading independent jewellers from around the UK, jewellers revealed that while they absolutely want the younger generation working in their stores as they really value their millennial employees, when mature

Rox partners with Gary Barlow to raise money for Buttle UK

Luxury jewellery retailer Rox partnered with singer-songwriter Gary Barlow to raise money for the Buttle UK #ChancesforChildren campaign. During an exclusive charity concert attended by celebrities in London, Gary Barlow played an intimate set while the British jeweller provided guests with sparkles and thrills by offering them a chance to take part in ‘Rox in

Nominations open for Everywoman in Retail awards

The Everywoman in Retail Ambassador Programme has launched its latest search for the industry’s most inspiring female role models excelling in the retail industry. The programme, now in its 11th year, aims to raise awareness of the diverse range of opportunities for women in retail and inspire more women to consider a career in this field.

EXCLUSIVE RESEARCH: Company names and brands drive traffic to jewellery retail websites

The name of above the door and the brands stocked inside are responsible for driving some of the highest search traffic towards multiple jewellery retailer websites. That’s according to exclusive research from Professional Jeweller which has revealed the keywords and website content that can help jewellery retailers maximise their SEO scores and so make it more likely