The National Association of Pawnbrokers (NPA) has launched a new Certificate in Pawnbroking Excellence qualification, which can be achieved by students via an online education platform.
The online educational platform aims to provide pawnbrokers and their staff with up-to-date education and training. It is said to be quickly becoming the “accolade for professionalism within the sector”.
The syllabus consists of five modules; precious metal testing, consumer credit law, hallmarking law, systems and processes and customers service skills.
If successful, the student gains the NPA Certificate in Pawnbroking Excellence after participating in online examinations for each module.
NPA chief executive Ray Perry (pictured), said: “The education platform is a major step forward in further demonstrating the professionalism of the pawnbroking industry. Customers to 21st century pawnbroking receive great value for money with a customer experience which is welcoming and open. The syllabus will build upon this success. It will provide staff of NPA members with the confidence and knowledge to continue to deliver the excellent services which the pawnbroking sector is now renowned for.”
The NPA have also developed on-going training courses online. These are for professional development in important topics such as anti money laundering. These quick courses are followed by a short test to show that the candidate understands the topic thoroughly.