The National Pawnbrokers Association (NPA) has launched its brand new mobile-compliant website.
The new site is in the latest step in a series of actions by the NPA to provide improved resources and technical help to pawnbrokers in their new members’ area, to support the media with relevant information and to explain how pawnbroking works to the general public.
The new ‘ find a pawnbroker’ feature will help customers find their local pawnbrokers who are NPA members on a map and both the police and government including FCA (Financial Conduct Authority) and the Financial Ombudsman Service will be encouraged to use the site to verify membership.
NPA chief executive, Ray Perry, explains: “The new site helps our members keep up to date with their profession and aids customers in finding their local member. It is a one stop shop for the authorities and pawnbrokers alike and demonstrates the professionalism of our industry. Our new website is part of a series of steps the NPA is making to both support members and to demonstrate to those outside the industry that the 21st century pawnbroker is a professional who customers can trust”.
The site is mobile friendly and has social media feeds. It also includes easy to follow explanations about how pawnbroking works and a new members only area with easy to navigate reports, templates and support materials..
The new website follows a programme of activity which has seen member benefits increase, templates and support developed to ensure members comply with regulation, and a new online qualification, the Certificate in Pawnbroking Excellence, and suite of professional development courses, such as training for Anti Money Laundering procedures.
The launch is timely as most members will be seeking full permission to trade as part of the FCA process over the first quarter of 2016.