Opinion articles


TOP FIVE: Questions brands should be asking to become an experience business

TOP FIVE: Questions brands should be asking to become an experience business

A recent study by Adobe and Goldsmiths, University of London, found that customer loyalty is changing. Brands used to measure loyalty through recommendation, responsiveness and retention, but digital transformation – both within businesses and the lives of consumers – has changed the way customers choose and engage with brands. Brands must now focus on delivering


Editor’s View: The UK jewellery industry should prepare for the ‘Meghan Markle effect’

As Prince Harry has officially announced his engagement to Meghan Markle, the jewellery industry should keep a close eye on the American actress’ jewellery choices. The Royal Family announced the news this morning, with social media and media outlets going crazy for the royal proposal. And of course, most of us are all waiting to

Barbara Tipple head shot

GUEST COLUMN: The future of British made jewellery

Dr Barbara Tipple is one of the most accomplished jewellers living in Britain today. The recipient of seven prestigious industry awards alongside an honorary PhD and Freedom of the City of London, she believes that when it comes to making jewellery in Britain, the challenges are real, but the future is bright… I’ve always been


GUEST COLUMN: Jewellery companies need to become part of Christmas culture

As retail and jewellery giants launch their Christmas adverts, many of which would have taken months of planning in order to make it something the nation talks about all season, managing partner of digital agency Somethin’ Else, Mark Rivers, shares how the jewellery industry can boost business by becoming part of ‘Christmas Culture’ and making


Editor’s View: “Online does not have to kill the bricks and mortar star”

They say video killed the radio star, but that’s not really true anymore, is it? Yes, when video first came out it caused a disruptive ripple to run throughout the radio industry. Some channels lost listeners, while others didn’t even survive long after, but those who embraced new innovations and inventions in the media arts

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GUEST COLUMN: How jewellers can prepare for the digital tax switch

Think back to 2008 — the Olympics were in Beijing, Barack Obama was elected president of the United States and the UK began its digital TV switchover. This switch saw the UK’s terrestrial television converted to digital while analogue channels, broadcast from thousands of transmitter sites, were turned off. First announced in 2005 and finally

Men's promise

Will male promise rings dominate the market next year?

Online jewellery retailer Jewlr has witnesses a surge in couples buying men’s promise rings. The e-tailer says that as more women are taking the lead in relationships, they are buying their partners promise rings in record numbers, with Jewlr reporting a 210% increase year on year. In the the UK specifically, men’s promises ring sales

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OPINION: Jewellery retail industry bamboozled by Brexit

Cybertill chief executive officer, Ian Tomlinson, believes that it is essential for retailers to be aware of the backlash of Brexit to help guide them through the lull in consumer spending and fears of looming financial ‘turmoil’. Here he explains why… Brexit’s effects and immediate aftermath that sent shockwaves through the global economy has now


OPINION: Retailtainment is the new buzzword jewellers can’t ignore

Cybertill chief executive officer, Ian Tomlinson, believes ‘retailtainment’ is the buzzword of the moment and a new in-store approach beckoning jewellery retailers. Here, he explains why… 2017 has been a year of riveting and relevant retail marketing. During a period where shopping has altered significantly over the last decade, the retail climate has been experiencing

High Street Figures Released After Christmas Sales

Debenhams senior director departs after 23 years as department undergoes reshuffle

Debenhams has announced that its group trading director Suzanne Harlow will step down after 23 years at the company. The retailer said Harlow intends to explore new opportunities elsewhere and will leave the business on October 20. Her departure comes as new boss Sergio Bucher, former Amazon fashion chief, seeks to turn around the department store. The