Retail articles

OPINION: It’s time to commit to age diversity

OPINION: It’s time to commit to age diversity

Guest column by Gary Ingram, chief executive officer, TheDiamondStore.co.uk I began this series of opinion articles in May with a conversation about age, so it feels appropriate to end the run on the same topic this month. The average age for retirement now in the UK is between 66–70. UK Commission for Employment and Skills (UKCES)

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TOP TIPS: How to market a jewellery brand to today’s hybrid consumer

Diana Sherling, founder, Lily Flo Jewellery, shares her thoughts on the art of marketing to today’s hybrid consumer… What is the hybrid consumer? Over the years the customer has dramatically changed. Technology has given the customer access to information to inform and inspire themselves with brands that they often have never heard of. Yet, for

Editor’s View: “All the winners and finalists deserved public recognition for their achievements over the last 12 months”

Organising an awards ceremony can only be compared to planning a wedding – it takes months of preparation, and then it’s over with a flash, but the memories still remain. On Monday night we presented the second annual Professional Jeweller Awards at the Bloomsbury Ballroom in London, and it was a truly special evening. Over

House of Fraser will be transformed into the ‘Harrods of the high street’ says new owner

Sports Direct’s controversial owner Mike Ashley promised to turn House of Fraser into the “Harrods of the high street”, after his group announced the acquisition of the ailing department store chain for £90m on Friday. Sports Direct International plc made a statement to the London Stock Exchange last week that it has bought all of

OPINION: The most creative storytellers own the online jewellery retail world

Guest column by Gary Ingram, chief executive officer, TheDiamondStore.co.uk Storytelling is an ancient art. Great stories captivate our attention, make us feel strong emotions and can motivate us to take action. We only need to look at the current political landscape to see how powerful stories are, and how, when told right, they can shape opinions,

Editor’s View: “There is no reason this can’t be a thriving trade for years to come”

I’m feeling excited about the future of the luxury jewellery industry. Yes, I am aware of the struggles on the British high street, and I know times are feeling particularly hard right now, but in the midst of challenging retail conditions I am seeing innovation shine through — and a lot of it is being

OPINION: Seven habits of a successful online jewellery retailer

Guest column by The Diamond Store chief executive officer, Gary Ingram The job of online jewellery retailers has never been so tough. The cost of acquiring customers and in particular Google clicks have soared. Brexit looms. Modern customer expectations and the social media landscape are forcing us to do more with less. To combat the

GUEST COLUMN: ‘Men buy, women shop’ – how does this old adage translate online?

Words by Gary Ingram, chief executive officer, The Diamond Store In e-commerce, giving your customers an efficient online shopping experience is believed to be a key element of success. However, while a fast checkout funnel is vital for not losing sales, streamlining every aspect of your customer’s journey may not always get the best results. Why?

GUEST COLUMN: How a new diamond trading platform aims to boost business for independent jewellers

Words by Howard Levine, founder, Diamnet I have been supplying jewellery retailers across the UK for over 27 Years. I learnt my craft from the best in the business, specialising in pearls under the mentorship of Michael Hakimian and becoming a diamond expert under Brian Chalfen. Providing the right product and the best service to

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