Retail articles

Guest column

GUEST COLUMN: How QVC creates a ‘work happy’ culture

GUEST COLUMN: How QVC creates a ‘work happy’ culture

Guest column by Sarah Hansford, buyer – fashion jewellery, QVC UK. QVC is unlike any other retailer, both in the way it operates – a department store combining digital retailing, live TV reaching 27 million UK homes, and a buzzing social media hub to create the most engaging shopping experience – and in its culture,

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OPINION: Why Willie Hamilton should get a hero’s send-off

A column by Professional Jeweller and WatchPro managing director, Rob Corder. Calls first started coming into Professional Jeweller and WatchPro two weeks ago about trouble at The Company Master Jewellers and its chief executive of the past decade, Willie Hamilton. These types of rumours are commonplace ahead of the summer buying meeting, which takes place

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OPINION: Millennials and the retail make-over

Technology and millennials have made a sizeable impact on the retail industry to date, however, technology expert Ian Tomlinson believes the coming years will see the age group revamp the retail trade. They have been using technology since their teens and have been privy to (and sometimes responsible for) the very latest digital advances in


Editor’s View: “Discover your USP and make sure your team know how to communicate it”

If someone asked you today – ‘What’s your company’s USP?’ – would you know the answer? Furthermore, would your staff know the answer? This is a question I often ask retailers and suppliers when I meet them. What makes your business different? What sets your company apart? What is your unique selling point? It’s important


Editor’s View: The only way is ethics

Yesterday I attended the Fair Luxury conference at the Birmingham Assay Office and I had a fantastic time. Not only were the talks great and delivered by interesting figures, but the conversations taking place during the coffee breaks between people in our industry who are passionate about making it the best it can be were


Editor’s View: “Give consumers a reason to shop in store rather than make instant online purchases”

A recent conversation with the chief executive officer of CARAT* London, Scott Thompson, got me thinking, can the jewellery industry move as fast as fashion? Obviously, this question relates more to fashion jewellery, because fine pieces hold a much more timeless appeal, but as an industry, are we keeping up with the world around us?


OPINION: Can jewellers find a home on marketplaces?

Experienced multichannel retailer and editor-in-chief of InternetRetailing, Ian Jindal, reviews whether jewellery businesses can find a home on online market places. The global jewellery market is estimated to reach $257 billion (£205bn) in 2017, due to the exploding success of online jewellery sales. Despite previous scepticism from jewellery retailers that customers would want to see


Editor’s View: “Consumers come back to where they have had a great experience”

A theme that will keep coming up throughout the February issue of Professional Jeweller is storytelling. Both the art of telling a story and the responsibility. The best stories stay with us for a long time. I’m sure all of us know two or three like the back of our hands. It’s usually the ones