Why the Edinburgh Assay Office is outstanding

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Fifi Bijoux founder Vivien Johnston describes the support it offers.

By Vivien Johnston, founder of ethical jewellery brand Fifi Bijoux

"Since I launched Fifi Bijoux in 2006 the Edinburgh Assay Office has been an enormous support to my business.

Its service has always been incredible; from accommodating fast turnarounds when I’m up against it to making sure everything is completed accurately, professionally and always going the extra mile to make sure things go smoothly.

As a Scottish designer, having the Edinburgh Castle mark on my pieces adds extra delight to special purchases for customers here and those abroad with Scottish connections.

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I often have laser engraving requests and these have always been handled brilliantly (and patiently- even the complicated ones!).

Last year, Fifi Bijoux became one of the first Fairtrade and Fairmined gold licensee holders. Again, Edinburgh Assay Office was ahead of the curve and provided me with all the tools I needed so the whole process moved seamlessly.

I particularly appreciate the online tracking service, which allows me to keep a progress check on jobs wherever I am in the world; this has made quite a big difference to my business as I do travel a lot.

I think all the staff deserve recognition for doing such an excellent job and for being a definite value-add service to business. The personal service is exceptional and I always know that I can rely on total professionalism for each and every item."

 

 

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