The great divide has finally happened. The UKs departure from the EU has been an uncertainty for everyone for almost five years and from 1st of January 2021, we finally got to experience first-hand what it would mean for business.
River Mounts have planned, speculated, and written multiple contingency plans over the years for the eventual split and given the added obstacle of Covid-19, those plans have evolved and adapted once again.
They have committed to supporting their customers – both UK and EU – with their award-winning service and their huge stock holding. By increasing their stock once again in both their UK and EU offices, River Mounts have been able to expedite orders for all customers.
The combination of stock and website have reinforced their reliability and many customers now reserve through the website daily. Using the intuitive design finders to locate their perfect piece of jewellery and being able to price their customer at anytime from anywhere has really helped their customers during the lockdowns. Knowing the item is in stock and can be with them next day has also helped many customers close sales quicker and more easily, something River Mounts call ‘Helping you sell’.
River Mounts offer customers flexibility by satisfying orders from either their UK or EU business. In order to support their international customer base and during the uncertainty of the new customs regulations which came into effect this year, they have also advised and assisted customers with their sales to EU consumers.
While the business has now split into a UK and EU entity, the two work harmoniously in order to facilitate customer needs.
River Mounts are optimistic about the future, citing their stock and website as keys to their recent success and outstanding customer service backing up everything they do.