Philip Lloyd Jewellers in Surrey has revealed its disappointment after losing a court case in which it was sued for £30,000 after a customer’s diamond ring broke and resulted in the loss of the gemstone.

Mark Hare, ex-partner of Olivia Claffey, bought her the £29,000 yellow diamond for Christmas 2017 and then purchased the £1,750 gold ring at a later date, both from Philip Lloyd.

When Claffey lost the stone, ostensibly after only two or three outings wearing the ring, Hare decided to sue the jewellers, claiming the diamond was improperly set and that the ring was brittle.


Earlier this week, Hare’s lawsuit was successful, and now Philip Lloyd has expressed its frustration at the outcome of the case – and offered some advice to fellow jewellers.

“It’s disappointing to say the least and disheartening that the judgement was made in favour of the claimant,” said Abby Easterbrook, director of Philip Lloyd. “The whole court case just seems so wrong.”

She added that the jeweller had reason to believe Claffey “had previously been hard on her jewellery”, saying it had personally conducted “a variety of repairs and re-polishing jobs for her”.

In the hope that other jewellers could avoid the same pitfalls in the future, Easterbrook said: “Our terms and conditions were displayed clearly on our wall, but apparently needed to be on all paperwork and be drawn to the attention of the customer on purchase. That would be good to point out for all of the jewellery trade going forward.”

Read more about the case below:

Surrey jeweller sued for £30k after woman loses diamond ring