As non-essential retailers reopen for business on the high street, major retailers have joined forces to help promote safe shopping to customers.

While the government have given all retailers strict guidelines to abide by, and the onus has very much been out on business owners to implement measures to make shopping safe, as customers return to the high streets in droves the BRC has teamed up with industry leaders, including F.Hinds, to launch five steps for considerate shopping.

With five easy-to-follow steps, the retailers are urging the public to play their part in creating a safe and enjoyable retail environment for other customers and retail staff.


These steps are:

  1. Queue considerately
  2. Maintain social distancing
  3. Follow instructions inside and outside shops
  4. Follow all necessary hygiene measures
  5. Be respectful to shop staff

BRC chief executive, Helen Dickinson, remarks: “It has never been more important to play our part in keeping our towns and high streets vibrant. Every visit we make helps support jobs in retail, as well as throughout the supply chain. Retailers have been working around the clock to create a safe shopping environment, so their customers can have the confidence to return to their favourite shops. Our shopping experience may be changing, but if we all follow the necessary social distancing measures and show a little consideration to those around us, then everyone will be better off.”

These steps are supported by Ann Summers, ASDA, Carpetright, Co-op, Crew Clothing, Debenhams, Dixons Carphone, Fenwick, F Hinds, hmv, Homebase, Iceland, KFC, Marks & Spencer, Matalan, Mountain Warehouse, Pets at Home, Poundland, Primark, Space NK, The DFS Group, The Dune Group, The John Lewis Partnership, The Perfume Shop and WHSmith.

F. Hinds director, Andrew Hinds, comments: “Even in smaller shops such as our jewellery stores, we are happy that we’ve been able to put in place a comprehensive system of measures to ensure that all of our customers and staff remain safe. We are also confident that we will be able to maintain the high levels of customer interaction and service that our products require. To help us to do this, it is vital that our customers follow the guidance from our store teams to help us to manage their visit safely and efficiently.”

Stores reopened in England yesterday (June 15), with reports revealing customers were keen to get shopping again.

Major retail chains experiences long ques from the early hours and jewellers, which had set up appointments to manage the number of people in store at a given time, have reported a full week of welcoming customers back.