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First week of home isolation sees mixed online sales results

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As the government’s stricter home isolation rules kicked in last week, the immediate impact of Covid-19 on online consumer shopping habits was laid bare.

During the first week of the new pandemic guidelines, online retail sales growth was down -2.2% year-on-year (YoY), according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers.

Though fairly flat, this result concealed a much more tumultuous picture at a category level.

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One of three standout categories, last week saw a surge in online health and beauty sales, which rose by 31.6% YoY (7.3% WoW). This growth builds on a strong six-month performance by the sector, as January and February online sales grew by 4.6% and 17.6% respectively. The marked increase in last week’s figure is particularly significant, however, when compared to 2019’s average sales growth of +20.6%.

Online sales of electricals also spiked to 42.4% YoY (43% WoW), as many Britons reportedly rushed to buy home office equipment, games consoles and freezers to cope with an extended stay at home. Meanwhile, the demand for home improvement products also perhaps contributed to a +13.8% YoY (10% WoW) uptick in sales for home & garden.

On the other end of the spectrum, clothing saw its sales fall through the floor, with growth plummeting by 26.7% YoY (-22% WoW). This result was mirrored across clothing’s subcategories, with footwear growth for example tumbling to 38.2% YoY (22.9% WoW).

It comes as no surprise that the retail categories set to benefit consumers staying at home soared, while the likes of footwear (which people will get very little use out of during this time) struggled.

People were bound to be focus on the essentials in week one of isolation, but that doesn’t mean there spending habits won’t change in the coming weeks and months.

Therefore, jewellers need not be discouraged and should continue to do all they can to strengthen the omnichannel offer and build a loyal following at this time.

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Tags : coronavirusonline sales
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The author Stacey Hailes

Editor, Professional Jeweller

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