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GET TO KNOW: Cybertill CEO Ian Tomlinson

Get to know Jan

Cybertill is a retail software specialist offering custom solutions for retailers as well as charities. Here, CEO Ian Tomlinson talks his most memorable moment in the industry, his Apple Watch addiction, and why John Peel, Tom Waits and Steve Jobs would make the perfect dinner party guests.

How many years have you worked in the jewellery sector and how did you get into the industry?
Cybertill has been working with the jewellery industry for over 15 years as a provider of EPoS solutions for jewellery retailers.

We like to think with our functionality and experience that we are the perfect fit for jewellery retailers.

What’s the first thing you do when you get into work in the morning?
Well, now that my ‘office’ is no more than a couple of feet from my bedroom due to Covid, the first thing I do in the morning is grab a coffee, sit at my work-from-home desk and catch up on any emails I have missed overnight.

What’s the most difficult part of your job?
Like many, I would say the most difficult part of my job is tackling the daily tsunami of emails! I do have a way to manage them, however it’s only a few seconds of respite before my mailbox is full again.

What do you most enjoy about working in the industry?
Helping retailers and jewellery retailers manage their businesses more efficiently and seamlessly.

Our outstanding software is real-time, which means that jewellery retailers can be fast and agile in their business operations.

Tell us something about yourself that none of your colleagues know?
I’m shy. I have learnt to overcompensate so that nobody would notice.

What’s your most memorable moment in the industry to date?
Setting up Cybertill – way back in 2001. I scribbled down the idea for a cloud-based EPoS system on the back of a restaurant napkin! We were the first (and still the best) cloud-based EPoS system to date.

What’s the best piece of advice you’ve ever received?
‘If it were this easy everyone would be doing it’. This was shared with me when I was trying to secure the venture capital to start the business and we had some tough days early on.

Which other company do you most admire?
F.Hinds is one of the only retailers that offers shoppers an exact time an item will be available to collect in-store, right down to the minute. It is a fantastic functionality that has become essential for customers currently.

Which three names in history would you love to have to dinner?
John Peel, the DJ, had a great influence on my musical tastes. I love the quirkiness of Tom Waits. And the other would be Steve Jobs.

If you won the lottery, what would you buy?
I have always loved Breitling watches, so something like the Navitimer BO1 Chronograph 46. However, I would struggle to take my Apple iWatch off my wrist; getting those move streaks (so far on 730 days) and circles are addictive.

What do you enjoy doing outside of work?
I am a huge cycling enthusiast. I ride most weekends, and during lockdown I was still able to go cycling which was great.

I am also a fan of the Merseyside band Half Man Half Biscuit and in ‘normal times’ I would be attending their gigs.

What was the last thing that made you laugh out loud?
Brooklyn 99 on Netflix.


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