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Goldsmiths’ Company Assay Office promises to do everything in its power to stay open

The Goldsmiths’ Company Assay Office at Graff Diamonds

The Goldsmiths’ Company Assay Office has confirmed it is business as usual for the London firm.

The company is mindful of the current outbreak of COVID-19 and the strain it is placing on its customers and will do its utmost to remain open during this time.

As the Goldsmiths’ Company closely follows government advice, the business can envisage two contingencies that may result in a full shut down of the Goldsmiths’ Company Assay Office. These are:

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  1. Assay Office staff contract the virus
  2. Full nationwide lockdown and travel restrictions

In order to keep the assay office open as long as possible, the business is asking that customers do not send work into assay if the items have come into contact with anyone who has, or is showing symptoms of, Covid-19.

The Goldsmiths’ Company explains: Government guidelines state that the virus can live up to around 72 hours when it is felt the risk from any contaminated surface would significantly decrease. Therefore please wait for this period to lapse before sending items that could potentially be contaminated.”

Furthermore, staff members are at high risk with numerous packets transferred from the public every day. As a precautionary measure for staff, the assay office has stopped accepting cash.

“We are taking measures to prevent staff from contracting the virus, including self-isolation, hand washing and following regular governmental advice. In the case of a member of staff contracting the virus, we will shut down operations at the infected site. We operate out of three sites: Goldsmiths’ Hall, Greville Street and Heathrow. This will allow us to continue functioning, at a limited capacity, if one or more of our sites are forced to shut.

“If this happens, there will be a suspension of premium services and money back guarantees. In the case of Goldsmiths’ Hall and Greville Street shutting down – packets will need to be sent to the Hall and will be delivered to Heathrow. We understand the need to stay open, and we will do everything in our power to do so.”

The company continues: “In the eventuality of a nationwide lockdown, all Assay Office services will be suspended. We understand the strain this may place on your business and will do all we can to return to work when it is deemed safe. This is an ever-changing situation and service levels may be impacted in coming days. Customers are advised to make sure they have stored an up to date email address in their online GCAO account. They are also advised to check emails, the GCAO website news page and social media feeds for latest details.”

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The author Stacey Hailes

Editor, Professional Jeweller

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