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IN CONVERSATION: Leading jewellery firms discuss creating a ‘new normal’

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Ahead of stores reopening, the National Association of Jewellers has hosted a webinar with leading jewellery firms to find out their plans for furloughed staff, building consumer confidence, and running a safe retail operation.

Joining NAJ chairman, Harriet Kelsall, who runs a namesake independent jewellery retail business, managing director of Beaverbrooks, Anna Blackburn, managing director of C W Sellors, Chris Sellors, and managing director of Hockley Mint, Gary Wroe, openly discuss their plans for creating a ‘new normal’ as the Government begins to ease lockdown rules.

Understandably, protecting staff and customers is a priority for each business, alongside managing cashflow and balancing reopening stores with still taking advantage of the Job Retention Scheme.

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During the webinar, which can be viewed below, attendees took part in live polls which asked about when members were planning to re-open and with either full or skeleton staffing levels.

When asked what the business status will be on June 15, attendees responded:

  • 4% to be open with full staff staffing levels
  • 66% to be open with skeleton staffing levels
  • 12% closed until further notice

When asked about July 4, they said:

  • 16% to be open with full staffing levels
  • 52% to be open with skeleton staffing levels
  • 5% closed until further notice

View the conversation here:

 

Tags : coronavirus
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The author Stacey Hailes

Editor, Professional Jeweller

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