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INSPIRING INDEPENDENTS: Victoria Houghton, chief executive officer, Hamilton & Inches

Hamilton and Inches

Historic independent jewellery retailer, Hamilton & Inches, appointed a new chief executive officer last year as part of its five-year growth plan.

Joining in April 2019, Victoria Houghton took the reins from Stephen Paterson, who stepped down after 40 years in the role.

With this appointment, Houghton, who spent a year on the jeweller’s board before taking the helm, has been tasked with leading the company into a new era, promising to hold onto its heritage whilst introducing a contemporary style and service .

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Houghton has an impressive track record as a retail and business leader, which includes initiating negotiations to take on the country-wide franchise for Next in Romania and firmly establishing it with four profitable stores in Bucharest.

To lead the change at Hamilton & Inches, Houghton has been taking a 360 approach, understanding investment needs to be made in several areas in order to reach the company’s ambitious target to double turnover to £20 million over the next five years.

Renovating the store has been the first priority for the CEO, who immediately put in planning permissions to ensure her vision could come to life in a timely manner.

A focus has also been placed on strengthening the bespoke side of the business, elevating the jewellery offer and making sure Hamilton & Inches appeals to a wider demographic by looking at the omnichannel package.

 

INSPIRING INDEPENDENTS IS SPONSORED BY PARIFY

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The author Stacey Hailes

Editor, Professional Jeweller

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