Packaging specialists Hatton and Spencer are now offering a virtual consultation service to help jewellery firms during the pandemic.

The new digital service is available to both new and existing customers as part of the packaging company’s aims to reduce coronavirus disruption, and reinvent and improve upon its operations and services for the ‘new normal’ on the other side of the crisis.

Jewellers can book by email, phone, or online via a contact form. Video consultations are offered as personal, one-to-one appointments with a member of the Hatton and Spencer team.


The initial launch will allow customers to explore products in real-time, discuss, compare and pair packaging solutions and plan bespoke projects.

Hatton and Spencer, managing director and founder, Cathie Osborne, shares: “We understand that this is a difficult time for our customers. The Hatton and Spencer team is here for UK jewellers during the COVID-19 crisis and are committed to doing what we can to help your business. If you’d like to plan a future project, or if you have any other queries or suggestions for how we can support a change in your offering during the crisis, we’re happy to talk and provide friendly, open advice on an individual basis.

“Hatton and Spencer remains open for business and will continue to fulfil orders throughout the crisis. As well as the new service, we also have a range of options that jewellers may find helpful for supporting your online services, including postal solutions and packaging with low minimum order quantities.”

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Editor, Professional Jeweller