The percentage of online retail sales made through mobile devices (smartphones and tablets) fell in Q1 2016 for the first time this decade.

According to the latest results from the IMRG Capgemini Quarterly Benchmark, mobile device sales decreased for the since tracking started in 2010.

Just under half (49.6%) of online retail sales were completed through mobile devices during Q1 2016, compared with 51.3% in the previous quarter. There was also a slight fall in the percentage of visits to online retail sites through mobile devices – at 64.6% in Q1 2016, down from 65.6% in Q4 2015.


IMRG’s report says this fall is likely to have been influenced by a marked split that has been recorded in growth rates on tablets and smartphones recently. While sales through smartphones were up +83% in April for example, growth in sales through tablet devices slowed down to a record low of just +3%.

There was also a continuation of a recent trend, with the percentage of click and collect orders for multichannel retailers remaining steady at 22% in Q1 – this is unchanged from Q4 2015 and has been consistently around this mark for around a year now.

IMRG chief information officer Tina Spooner says: “Back in 2010 mobile devices accounted for less than 1% of online retail sales and this increased rapidly over a few years to exceed 50% in the last quarter. However, these latest results appear to track the effects of some displacement activity we are seeing in relation to sales made through mobile devices.”

Spooner continues: “While the majority of these sales still come through tablets, shoppers are increasingly using their smartphones in situations where they would previously have used a tablet – the screen sizes have become larger, retailers have focused on optimising the experience for smartphone users and consumers are becoming increasingly confident in using these devices for a wide range of activities.”

Regardless of this fall, traffic to retail sites from mobile devices remained fairly steady. In addition, people are actually spending even more time on their mobile than in the previous quarter, so there is certainly still a huge opportunity for retailers.

Talking about capitalising on mobile opportunities, Capgemini management consultant in retail consumer engagement design, Bhavesh Unadkat, comments: “Retailers should focus on executing a mobile lead shopping one which enhances the in-store journey and offers the same features as shopping on a desktop computer.”