The National Pawnbrokers Association held its annual awards in London last week, celebrating a selection of individuals and businesses from across the UK pawnbroking industry.
Pawnbrokers from across the UK joined together at the Victoria Park Plaza London, to toast the successes of the past year and to recognise excellence in pawnbroking.
This year’s National Pawnbrokers Association (NPA) winners were as follows:
Pickwick Pawnbrokers, Dartford
This year the store was given a complete overhaul with new branding and displays throughout. It was said that Pickwick Pawnbrokers has very good presentation of stock, and they have created a bright happy environment enjoyed by staff and customers alike.
Cash Converters – Dreams Come True charity
This store raised £250k for the Dreams Come True charity for terminally ill children by golf events, London Marathon sponsorship, cycling from London to Paris and from Lands End to John O’Groats. Franchises planned and took part in the cycle challenge of 1038 miles to John o’Groats and customers joined in the sponsorship.
Employee of the Year
Danielle Lord, The Gold Emporium
Lord singlehandedly put in place all FCA required processes whilst managing the shop and achieving A star grades in JET 1 and JET 2 and a distinction in her NPA qualification. IT is said she is appreciated by customers and an excellent pawnbroking professional.
Highly Commended: Michael Suter, Themedown, Cash Converters
Employer of the Year
H & T Pawnbrokers
H&T have a strong staff training programme through the H&T Academy, low staff turnover, and staff awards are all part of the H&T programme. They offer, for example, family friendly policies, team and long service awards. They continue to meet the needs of the business, staff and customers.
NPA chief executive Ray Perry said: “This year’s entrants have set the bar even higher as pawnbrokers strive for excellence through their store management, staff and training activities. The industry has great examples of exemplary customer service in an industry renowned for its customer relations”