Retailers called to nominate customer service pros for PJ recognition.

Professional Jeweller is today launching a new initiative designed to recognise and celebrate the individuals that have dedicated themselves to impeccable customer service in some of the UK’s most inspiring jewellery retailers.

Professional Jeweller’s Shop Floor Stars will toast 20 leading lights in retail, whether sales associates, store managers or customer service champions. We are calling for UK-wide jewellery retailers to nominate colleagues, managers or staff members that they believe have gone above and beyond to ensure the best levels of customer satisfaction.


The 20 individuals selected as the first Professional Jeweller Shop Floor Stars will be praised in the August 2014 issue of the magazine, with one exceptional individual crowned the Professional Jeweller Shop Floor Star 2014, based on their achievements and feedback from colleagues.

Professional Jeweller editor Kathryn Bishop said: "We regularly hear great things about retail and customer service staff from the brands and retailers they work for, so thought it was time these outstanding individuals won recognition from the wider industry. Shop Floor Stars is a chance to nominate top managers, supervisors, shop floor staff and customer service champions that go the extra mile or are steller performers in their role. We can’t wait to see who you nominate for the debut Shop Floor Stars, and the excellent reasons why."

To nominate an individual please email Professional Jeweller assistant editor Sarah Jordan ( with the following information:

● Your name and job title and the name and job title of the person you are nominating, plus the retail store they work for, including town/city.
● In 300 words or less explain what makes the nominee a fantastic customer service professional. This can include examples of where they’ve gone the extra mile for a customer, the standards they work to in their role, positive influence on other staff and the store, and their involvement in the training and support of others.

Entries must be in by midnight on June 13. Twitter users can share their nominations or encourage others to enter using the hashtag #ShopFloorStars.

Final decisions will be made by the Professional Jeweller editorial team based on the nominations. For more information please call Sarah Louise Jordan on 020 3176 4243.