Two north-west repair houses claim to have ramped up service levels for their jewellery and watch clients after moving their businesses under the same roof.
Jeweller Solutions & Perpetual Watch Services (PWS), which both operate nationally, are now able to offer a more streamlined service to their shared retail customer base and believe the move will benefit future clients.
PWS first moved to the purpose-built premises they now share in Stockport about 18 months ago, but the team at Jeweller Solutions has only recently completed the transition.
Jeweller Solutions managing director, Mark Dynes, told Professional Jeweller that the two organisations haven’t merged – and nor has their ownership situation changed – but said the move suits both organisations due to the cross-over of customers. He said there would be major efficiency savings in terms of processes such as customer shipments.
“‘I’m very happy to have been able to bring this union to fruition as it has been under discussion for several years but the timing was never right. We all felt that the right time for both companies had come in 2014 and whilst it was a mammoth undertaking we managed to achieve it seamlessly,” he said.
The new shared building offers excellent security, Mr Dynes said, while the lay-out and infrastructure enables both companies to operate in a more professional manner.
Jeweller Solutions provides a 360 degree service for retailers undertaking all aspects of workshop related services, including CAD, and offers additional support, while PWS focus purely on the repair and reconditioning of luxury watches.
Ciaran Power, director of PWS, believes that with both companies having high-profile high street retailers as their customer base, their position in the market place will be strengthened.
“Competition is fierce in this game and you are only as good as your last job and we know that both companies operate to high standards. It was a no brainer really,” said Power.