River Mounts is known in the industry for always putting the client first and delivering a customer service that goes above and beyond for every single retailer.
And while products and technology play a role in that, it is the people at River Mounts that enable the company to be best in its class.
Nathan Warburton is one of those people and because of the high standard of service he offers his customers, he has been handpicked as a rising star in this year’s Power List.
For Warburton, nothing is too much trouble. In fact, he will do whatever it takes to ensure customers are satisfied and getting exactly what they need from River Mounts as a business. To this end, he is proactive in reviewing his accounts — making sure he understands each business he is working with and adapting his service to offer the best and most bespoke support he can.
He will also frequently visit his customers, establishing comfortable and friendly relationships. For Warburton, this is key! People buy from people and his track record shows that members of the jewellery trade are more than willing to buy from him.
In addition, Warburton stays up to date with all of River Mounts’ products, initiatives and services, often reviewing the company’s offer to make sure he is well prepped to handle any query that comes his way.
By enhancing his skill set and understanding of the current jewellery market, Warburton is a great support and role model to his colleagues.
DISCOVER THE FULL LIST OF RISING STARS HERE