Tag Archives: click and collect

Omnichannel expert urges jewellery retailers to embrace click and collect

Omnichannel expert urges jewellery retailers to embrace click and collect

Jewellery retailers should embrace click and collect and/or click and reserve to drive footfall and build customer relationships. In jewellery retail, the customer experience of trying on items, asking questions, and seeing the product in detail (in person) are all essential steps in the buying journey, but a smart use of digital tools can augment

Jewellery retailers profit from UK’s smartphone addiction

The UK is becoming a nation of smartphone shoppers, with more consumers from the UK opting to hit the January sales on mobile devices than those from other regions around the world. In a sign that jewellery brands need to think increasingly about their e-commerce capabilities, new research indicates that UK buyers are more inclined

Messika opens pop-up store in Selfridges

Parisian jewellery house, Messika, has opened a pop-up store in the ground floor Wonder Room at Selfridges, London. Open for six months, Valerie Messika invites clients to enter and discover the Messika collections including Move, Skinny, Glam’Azone and Gatsby. The pop-up takes inspiration from the brand’s Rue Saint-Honoré flagship boutique in Paris, which mirrors the

Chopard relaunches UK website with online sales

Chopard relaunched its UK website yesterday as a fully transactional ecommerce platform, allowing visitors to purchase its jewellery and watches online. The UK is the second territory in which Chopard has launched such a website, having launched its ecommerce website in the US two years ago. The move by Chopard is a bold departure from

Click & Collect to grow by 20% per year says IMRG

Click & collect services will continue to increase in popularity at a growth rate of 20% per year, according to a new report from IMRG, the UK’s industry association for online retail. The report, commissioned by CollectPlus, explains that there is “clear and developing evidence” that mobile shoppers are primary click & collect shoppers, and

Selfridges launches Chopard click-and-collect tool

More than 300 items will be available to shop online, up to £10,150. Luxury jeweller Chopard has today launched a click-and-collect service for jewellery and watches via the Selfridges.com website. From today, more than 300 pieces of Chopard jewellery and watches will be available to browse online and purchase via the trendsetting department store’s site. 

Jewellers must combine online and offline worlds

Manny Abraham explains why shops always bring customer satisfaction. By Manny Abraham Before the introduction of secure payments, shopping online was seen as a risky process that simply didn’t match up to the in-store experience. Those days are now behind us, as the increased security that comes with making online payments has run parallel with

E-tailers failing customers with poor delivery

Consumer omni-channel expectations not met according to report. Research by software company OrderDynamic and Opinion Matters argues online retailers are disappointing customers with poor delivery options and mismatched inventory services. The report suggests E-tailers are failing to reach “customers’ omni-channel expectations” by offering delivery options shoppers don’t want and not offering the ones they do,