customer experience Archives - Professional Jeweller

John Lewis injects millions into Peterborough store

News Retail by Stacey Hailes on 28th May 2019

John Lewis & Partners has announced details of a £21 million investment and refurbishment of its Peterborough shop in the Queensgate shopping centre, due to be completed by January 2020. The refurbishment includes an overhaul

TOP TEN: Find out how jewellery retailers can build relationships with millennials and Gen Z

Other by Stacey Hailes on 18th April 2019

Words by Pragma With Millennials set to be the highest-spending generation globally from 2020 and Gen Z already making up

TOP FIVE: Hot tips for jewellers looking to achieve award-winning hospitality

News Retail by Stacey Hailes on 2nd April 2019

Fiona Adams, co-founder of The Know, an intelligent mystery guest service for luxury and boutique hotels, shares her best advice

TOP TIPS: Expert advice for jewellers looking to enhance the online customer experience

Business News by Stacey Hailes on 14th March 2019

Jewellers that put these tactics into practice can feel confident they are in a strong position to make the most out of shoppers willing to splash the cash online.

Editor’s View: New stats on Amazon don’t have to spell bad news for jewellers

Business News Opinion Retail by Stacey Hailes on 8th March 2019

Research by Mintel reveals the customer experience really is more important than ever before.

US jeweller hires couple to visit six destinations in search of the perfect proposal spot

Business News Retail by Stacey Hailes on 31st January 2019

A jewellery retailer across the pond has been thinking of innovative ways to engage with consumers.

Neglecting the online customer experience will leave UK jewellers struggling to compete, study warns

News Retail by Stacey Hailes on 14th January 2019

News of a profit slump at ASOS proves that online stores are not immune to today’s difficult retail landscape.

Editor’s View: “Consumers are looking for experiences that jewellers can deliver”

Business News Opinion by Stacey Hailes on 30th August 2018

As we gear up for another edition of International Jewellery London, I can’t believe the time to descend on Olympia

Editor’s View: “Would you shop in your store?”

News Opinion Retail Retail by Stacey Hailes on 24th April 2018

Every month I have the privilege of visiting some of the most amazing and innovative jewellery shops in the UK.

TOP FIVE: Questions brands should be asking to become an experience business

Business Jewellery News Opinion by Stacey Hailes on 29th November 2017

A recent study by Adobe and Goldsmiths, University of London, found that customer loyalty is changing. Brands used to measure

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