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INSIGHT: Why you should never get customer experience and customer service confused

The tricks to making sure you see a sale through at every touchpoint with clear communication and care

REVEALED: Product, customer service and a USP are key to driving consumer loyalty

Key jewellery industry players discuss how the trade can build loyalty with customers in today’s challenging retail climate.

TOP FIVE: Hot tips for jewellers looking to achieve award-winning hospitality

Fiona Adams, co-founder of The Know, an intelligent mystery guest service for luxury and boutique hotels, shares her best advice for award-winning hospitality. The Know...

Who deserves special recognition in your jewellery firm?

Professional Jeweller celebrates industry stars with Power List launch.

Bath jewellers put education and experience at the heart of customer service

Independent jewellery retailers in Bath focus on educating consumers and creating a welcoming experience to turn day visitors into loyal customers. The 'customer experience' has...

Professional Jeweller kicks off third annual Shop Floor Stars initiative

Professional Jeweller is excited to announce the return of its hugely successful Shop Floor Star campaign; recognising and celebrating customer service professionals for their...

Scarborough Time Centre adds Bransom repairs system

Yorkshire-based jewellers Scarborough Time Centre has added a Bransom repairs to its store. When Yorkshire’s Scarborough Time Centre opened 17 years ago, it was a...

Professional Jeweller unveils Shop Floor Stars 2015 winners at IJL

Over 70 guests arrived at the International Jewellery London Catwalk on Sunday September 6 to hear the results of Professional Jeweller’s Shop Floor Stars initiative. The 21 finalists,...

Jewellers must combine online and offline worlds

Manny Abraham explains why shops always bring customer satisfaction.By Manny Abraham Before the introduction of secure payments, shopping online was seen as a risky process...

Is bad customer service letting your store down?

Mo Mohsenin on the little retail lessons that last a lifetime.By Mo Mosehnin Having worked in the luxury industry for over 20 years, I am...