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INSIGHT: Why you should never get customer experience and customer service confused

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The tricks to making sure you see a sale through at every touchpoint with clear communication and care

REVEALED: Product, customer service and a USP are key to driving consumer loyalty

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Key jewellery industry players discuss how the trade can build loyalty with customers in today’s challenging retail climate.

TOP FIVE: Hot tips for jewellers looking to achieve award-winning hospitality

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Fiona Adams, co-founder of The Know, an intelligent mystery guest service for luxury and boutique hotels, shares her best advice for award-winning hospitality. The Know...

Who deserves special recognition in your jewellery firm?

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Professional Jeweller celebrates industry stars with Power List launch.

Bath jewellers put education and experience at the heart of customer service

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Independent jewellery retailers in Bath focus on educating consumers and creating a welcoming experience to turn day visitors into loyal customers. The 'customer experience' has...

Professional Jeweller kicks off third annual Shop Floor Stars initiative

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Professional Jeweller is excited to announce the return of its hugely successful Shop Floor Star campaign; recognising and celebrating customer service professionals for their...

Scarborough Time Centre adds Bransom repairs system

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Yorkshire-based jewellers Scarborough Time Centre has added a Bransom repairs to its store. When Yorkshire’s Scarborough Time Centre opened 17 years ago, it was a...

Professional Jeweller unveils Shop Floor Stars 2015 winners at IJL

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Over 70 guests arrived at the International Jewellery London Catwalk on Sunday September 6 to hear the results of Professional Jeweller’s Shop Floor Stars initiative. The 21 finalists,...

Jewellers must combine online and offline worlds

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Manny Abraham explains why shops always bring customer satisfaction.By Manny Abraham Before the introduction of secure payments, shopping online was seen as a risky process...

Is bad customer service letting your store down?

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Mo Mohsenin on the little retail lessons that last a lifetime.By Mo Mosehnin Having worked in the luxury industry for over 20 years, I am...
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