Tag Archives: Customer service

Bath jewellers put education and experience at the heart of customer service

Independent jewellery retailers in Bath focus on educating consumers and creating a welcoming experience to turn day visitors into loyal customers. The ‘customer experience’ has been a popular topic in the jewellery and retail industries for some time now. With lots of independents residing so close together in Bath, Professional Jeweller asked independent jewellery retailers

Professional Jeweller kicks off third annual Shop Floor Stars initiative

Professional Jeweller is excited to announce the return of its hugely successful Shop Floor Star campaign; recognising and celebrating customer service professionals for their skills, dedication and commitment to the UK jewellery industry. Last year’s initiative welcomed close to a hundred nominations from store owners, managers and retail staff determined to get their unsung heroes

Scarborough Time Centre adds Bransom repairs system

Yorkshire-based jewellers Scarborough Time Centre has added a Bransom repairs to its store. When Yorkshire’s Scarborough Time Centre opened 17 years ago, it was a single unit dealing exclusively with watches, and a large part of the business was repairs. Now, the company has three units; the second which features designer brands was opened less

Professional Jeweller unveils Shop Floor Stars 2015 winners at IJL

Over 70 guests arrived at the International Jewellery London Catwalk on Sunday September 6 to hear the results of Professional Jeweller’s Shop Floor Stars initiative. The 21 finalists, six special award winners and one overall winner were each called to the stage to accept their trophies, with companies such as Beaverbrooks, Swag, Mococo, JewelStreet, Wongs Jewellers and Alexis

Jewellers must combine online and offline worlds

Manny Abraham explains why shops always bring customer satisfaction. By Manny Abraham Before the introduction of secure payments, shopping online was seen as a risky process that simply didn’t match up to the in-store experience. Those days are now behind us, as the increased security that comes with making online payments has run parallel with

Final day to nominate your #ShopFloorStars

Today is the deadline to tell us about your retail superstars. Today (June 13) is the final day to nominate your outstanding jewellery retail staff for Professional Jeweller’s inaugural Shop Floor Stars project, which recognises and celebrates individuals who have dedicated themselves to impeccable customer service. Nominations will close at midnight, so now is your

Last chance to nominate your Shop Floor Stars

Entries for Professional Jeweller’s retail project close on June 13. Professional Jeweller’s inaugural Shop Floor Stars initiative, designed to recognise and celebrate individuals who have dedicated themselves to impeccable customer service, has been flooded with nominations since its launch on May 7. Now, retailers have just a few days left to recommend their colleagues, store

VIP IJL prize for PJ Shop Floor Stars winner

Top retail star to receive hotel, travel and afternoon tea at show. International Jewellery London (IJL) has joined forces with Professional Jeweller‘s new jewellery retail initiative Shop Floor Stars, offering the overall winner a VIP package to the 2014 edition of the IJL show. Shop Floor Stars, which opened nominations on May 7, is a