UK retailers are losing out on potential revenue as online and in-store return see sharp uptick, new data has revealed. New research from Barclaycard, which processes nearly half of the nation’s credit and debit card transactions, reveals that 26% of retailers have seen a rise in returns in-store and online over the last two years,…
GUEST COLUMN: ‘Men buy, women shop’ – how does this old adage translate online?
Words by Gary Ingram, chief executive officer, The Diamond Store In e-commerce, giving your customers an efficient online shopping experience is believed to be a key element of success. However, while a fast checkout funnel is vital for not losing sales, streamlining every aspect of your customer’s journey may not always get the best results. Why?…
Unhelpful websites pose substantial threat to businesses, warns retail report
Retailers could be losing business as a result of unhelpful websites, new market research has revealed. The survey of 1,000 shoppers, conducted by full service e-commerce agency, PushON, found that 49% of people would be more inclined to spend larger amounts online if websites included features and tools that could be used to gather information…
Jeremy Hoye Jewellery boosts online presence with new digital platform
A Brighton-based independent jeweller has continued its fast-paced approach to 2018 with a revamped digital presence. Jeremy Hoye Jewellery has launched new a website and online store to enhance the user experience and offer greater exposure for guest designers, whilst providing a new home for classic and emerging designs from the company’s very own team.…
Jewellers poised to cash in as Instagram rolls out UK shopping tool
Picture-based social media app Instagram has introduced a new feature that is poised to impact the UK’s e-commerce industry. The Facebook-owned company has announced it is introducing a shopping tool across the UK to enable businesses to sell direct to consumers without leaving the application. The announcement comes after the tool was rolled out across…
Lack of digital investment causes 50% of UK retailers to miss out
Half of UK retailers are missing out on major sales opportunities due to a lack of investment in multichannel technology, according to new data. The study from ecommerce and digital agency Visualsoft, which analysed 240 of the UK’s leading retailers, revealed that while 98% of brands have a website, there is a shortfall in the…
Analysis of 34 jewellery chains exposes lack of stock transparency
British jewellery brands must bolster their digital platforms to survive the turbulent retail landscape, claims new industry report. A new report by RetailStore has identified that the future of jewellery retail lies within a new digital revolution and claims jewellers could do more to enhance their online capabilities. The data compiled by RetailStore comes from…
New report highlights key reasons consumers shop online
A new study has uncovered the reasons why British consumers shop on digital platforms. New figures from the Office of National Statistics (ONS) as per the report, ‘Retail sales, Great Britain: January 2018’, depicts a constant rise for online weekly sales from January 2015 to January 2018. Following on from this study, British Online Marketplace…
Online sales growth forecast falls to single-digit for first time
Online retailers in the UK can expect a rough 12 months as 2017’s figures have revealed a slow down in the rate of growth. While online sales figures achieved 12.1% on average year-on-year growth in 2017, this falls two percentage points lower than IMRG Capgemini e-Retail Sales Index’s forecast and almost four percentage points behind…
DATA: Majority of small retailers failing to cash in on £27bn mobile shopping boom
Most small businesses based in the UK are missing out on the boom in mobile shopping by not having websites that are fully optimised for visits from smartphones and tablets, new research suggests. Overall consumer appetite for mobile shopping is growing quickly: the estimated annual spend on mobile nearly doubled from £13.5bn to £27bn from…
