Tag Archives: staff training

IN DEPTH: Why a well-equipped workforce is key to survival on the high street

IN DEPTH: Why a well-equipped workforce is key to survival on the high street

Retail is hard across the board at the moment with footfall constantly slowing down and bricks and mortar businesses losing out to online sales. In the luxury industry, jewellers are no longer competing with others in the town, but rather fighting against consumers opting to spend their money on experiences and leisure activities, and many

TOP FIVE: Tips from brands and retailers on training shop floor staff

Staff training is absolutely vital, especially today when stores have to give consumers a reason to shop in store rather than online. Here, leading brands and retailers reveal their top training advice… MIX IT UP When training staff of a variety of ages, skill levels and learning styles, it’s important to make sure you are

TOP TIPS: Jo Henderson of JHJ Consultancy on training staff in the jewellery industry

Jo Henderson, founder of JHJ Consultancy, talks to Professional Jeweller about common problems jewellery retailers are facing when it comes to staff training, and shares advice on how to combat them. What are some of the questions you think retailers should be asking themselves about their staff and their capabilities? If we are talking about

Brands and retailers reveal training secrets to make staff shine

Regardless of how fine, fashionable or desirable a business’ jewellery is, if consumers are not provided with flawless information or do not receive premier service, the business will fall short of its full potential. This is a widely accepted notion in the jewellery sector and as such most retailers have steps in place to ensure

Lunn’s staff boosted by new retail qualifications

Irish jeweller teams with exam board OCR for Retail Knowledge program. Staff at Lunn’s in Northern Ireland have been busy swotting up on their retail nous, completing a new qualification in Retail Knowledge. All 27 members of Lunn’s retail sales and service team completed the course, which was developed in-house by Lunn’s using criteria set

How much is the industry investing in people?

Jewellery businesses cannot thrive without staff training. Investing in people is a phrase we’re all familiar with, but how much is the UK jewellery industry investing in its people? The jewellery business is by nature a more highly trained retail sector due to the specialist knowledge needed to sell the products, but in tough times

EQC launch luxury retail staff training centre

Programme aims to prepare workers for luxury product sector. The European Quality Circle (EQC), an organisation that works to increase sales, profitability and confidence among jewellery retailers and buying groups, is set to offer a number of training programmes in the luxury product sector. EQC’s chief executive Eyal Atzmon said the EQC Training Centre (EQC-TC)