Retail is hard across the board at the moment with footfall constantly slowing down and bricks and mortar businesses losing out to online sales. In the luxury industry, jewellers are no longer competing with others in the town, but rather fighting against consumers opting to spend their money on experiences and leisure activities, and many…
TOP FIVE: Tips from brands and retailers on training shop floor staff
Staff training is absolutely vital, especially today when stores have to give consumers a reason to shop in store rather than online. Here, leading brands and retailers reveal their top training advice… MIX IT UP When training staff of a variety of ages, skill levels and learning styles, it’s important to make sure you are…
TOP TIPS: Jo Henderson of JHJ Consultancy on training staff in the jewellery industry
Jo Henderson, founder of JHJ Consultancy, talks to Professional Jeweller about common problems jewellery retailers are facing when it comes to staff training, and shares advice on how to combat them. What are some of the questions you think retailers should be asking themselves about their staff and their capabilities? If we are talking about…
Brands and retailers reveal training secrets to make staff shine
Regardless of how fine, fashionable or desirable a business’ jewellery is, if consumers are not provided with flawless information or do not receive premier service, the business will fall short of its full potential. This is a widely accepted notion in the jewellery sector and as such most retailers have steps in place to ensure…
Lunn’s staff boosted by new retail qualifications
Irish jeweller teams with exam board OCR for Retail Knowledge program. Staff at Lunn’s in Northern Ireland have been busy swotting up on their retail nous, completing a new qualification in Retail Knowledge. All 27 members of Lunn’s retail sales and service team completed the course, which was developed in-house by Lunn’s using criteria set…
How much is the industry investing in people?
Jewellery businesses cannot thrive without staff training. Investing in people is a phrase we’re all familiar with, but how much is the UK jewellery industry investing in its people? The jewellery business is by nature a more highly trained retail sector due to the specialist knowledge needed to sell the products, but in tough times…
People power: Training staff to fight crime
Feedback from the NAG’s first crime training session. Crime is as relevant an issue to those working in a jewellery store as the Four Cs, and in reaction to a need for education in areas of security the National Association of Goldsmiths (NAG) held its first Retail Security Conference in Watford in October, which NAG…
People power: Jewellery staff training
Find out the latest options and schools ready to upgrade your staff. Well trained staff are an essential tool when every sale has to be fought for that much harder. While it might be tempting to cut training budgets in tough times, knowledge is more powerful than ever and as a result more organisations are…
Don’t cut staff training in tough times
Your staff are your key to survival, says Avril Plant. By Avril Plant In tough economic times such as the present, the question upon most businesses’ lips is ‘how do we survive’? Tightening one’s belt may be the first port of call, however, for some the safety rope is to invest. Hard to believe I…
EQC launch luxury retail staff training centre
Programme aims to prepare workers for luxury product sector. The European Quality Circle (EQC), an organisation that works to increase sales, profitability and confidence among jewellery retailers and buying groups, is set to offer a number of training programmes in the luxury product sector. EQC’s chief executive Eyal Atzmon said the EQC Training Centre (EQC-TC)…
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