Technology revolution sees retail jobs plummet


The number of full time retail jobs has fallen due to mounting cost pressures technology transforming the way consumers shop.

In the second quarter of 2017, full time employment (FTE) fell by 3.3%, with all three months reporting a decline in FTE employment.

More than half (69%) of respondents to the BRC Retail Employment Monitor reported a reduction in hours in the quarter compared to last year, while 15% said they intend to decrease employment levels in the coming three months.

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BRC chief executive Helen Dickinson said: “The second quarter of 2017 saw employment in retail fall as the tide of change continues to sweep through the industry. Technology, which is both transforming the way we shop and providing increasing opportunities for automation in retail, combined with a difficult market environment and policies that have increased the cost of employing people, such as the National Living Wage and the Apprenticeship Levy, are driving the industry towards fewer but more productive jobs.

“The pace of consolidation in the retail workforce has slowed this quarter compared to last. However, there are further reductions to come. The transformation of the industry is still in progress and this quarters’ data show that more retailers are intending to reduce their workforce in the coming months than at the same point last year,” she added.

“With consumers seeing inflation squeezing their spending power, the challenges facing retailers will only increase in coming months; reinforcing the pressure on retailers to rethink and restructure their workforce

Tags : BRC chief executive Helen DickinsonBRC Retail Employment Monitorretail jobstechnology
Alex Douglas

The author Alex Douglas

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