Fifi Bijoux’s Vivien Johnson in praise of her favourite assay office.
Ever since I launched my ethical jewellery brand Fifi Bijoux in 2006 the Edinburgh Assay Office has been an enormous support to my business.
Its service has always been incredible; from accommodating fast turnarounds when I’m up against it to making sure everything is completed accurately, professionally and always going the extra mile to make sure things go smoothly.
As a Scottish designer, having the Edinburgh Castle mark on my pieces adds extra delight to special purchases for customers here and those abroad with Scottish connections.
I often have laser engraving requests and these have always been handled brilliantly and patiently – even the complicated ones.
Last year, Fifi Bijoux became one of the first Fairtrade and Fairmined gold licensee holders. Again, Edinburgh Assay Office was ahead of the curve and provided me with all the tools I needed so the whole process moved seamlessly.
I particularly appreciate the online tracking service, which allows me to keep a progress check on jobs wherever I am in the world; this has made quite a big difference to my business as I do travel a lot.
I think all the staff deserve recognition for doing such an excellent job and for being a definite value-added service to businesses. The personal service is exceptional and I always know that I can rely on total professionalism for each and every item.
This article was taken from the June 2012 issue of Professional Jeweller magazine. To read a digital version of this issue click here. If you would like to write a guest column for the magazine email the editor firstname.lastname@example.org with your idea.