TH March has specialised in jewellery and watch insurance since 1887 and describes itself as the premier broker to the jewellery trade.
Managing director Simon Dawe reveals how the company is supporting jewellery businesses across the UK today, and how retailers can be confident in recommending TH March to their most valued customers.
How would you describe your jewellery insurance solutions?
Always tailoring our solutions to meet the specific needs of jewellers, we offer a wide portfolio of insurance solutions and risk management advice.
From the largest retailer, manufacturer or wholesaler, to the individual working diligently at their peg, we are able to provide the exact coverage that they need.
We even work with jewellers to insure the items they sell to customers and offer a full portfolio of home insurance, at a range of levels.
Jewellers earn commission from each sale, and benefit from repair and replacement business if a claim is made.
TH March also offers a full range of personal protection products, as well as Cash Plans — which are great options when finding ways to put money in your employees’ pockets in the most economical way for the business.
What other services do you offer to retailers?
We have two categories of market-leading schemes to offer insurance to customers: March Guard — a point of sale certificate scheme, with guaranteed replacement or repair through the introducing jeweller; and March Plus — a referral scheme for higher value items.
Retailers and their customers can benefit, while jewellers can maximise on the increase in footfall by earning commission on specialist insurance.
Can jewellery insurance be a money-maker for retailers?
Many insurers now have centralised replacement schemes.
We believe it is important for the customer to continue to deal with the jeweller from whom they made the purchase.
This enables the jeweller to benefit from the repair or replacement, albeit they will need to offer a small discount to the insurer.
Furthermore, under both our March Guard and March Plus schemes the introducing jeweller will earn a commission on the initial policy, and a further commission every time a March Plus policy is renewed.
In an increasingly competitive market, customer loyalty is more important than ever. Many jewellers pride themselves on establishing trusted relationships with regular customers.
TH March can help retailers harness customer loyalty by suggesting a broker that will be able to help with their insurance needs.
They can even arrange for TH March to contact their customer directly.
How complex would you say the world of jewellery insurance is?
We’re here to make sure it isn’t complex for our customers, both for jewellers and consumers.
This is why we have dedicated account executives and handlers for our jewellery trade customers, and specially trained staff in our contact centre for when their customers contact us.
Our Trustpilot and Review.com testimonies speak for themselves.
It’s so important that you deal with a broker that understands the jewellery trade, not just from an insurance perspective but also risk management around security and procedures.
We’re absolutely committed to continuing to put our clients’ needs and requirements first and foremost, supporting them to protect their assets and grow their businesses.
What can retailers expect from working with TH March?
Since our humble beginnings in Hatton Garden, we have become the UK’s largest firm of specialist jewellery insurance brokers.
We have six offices around the UK, so can safely say that we are ‘always near you’ to our clients.
Being trusted to be by the customer’s side, as their experts, means everything to us.
Not only that, we are committed to designing our products, systems and processes around their needs.
Profile
TH March
10-12 Ely Place
Holborn
London
EC1N 6RY
Visit the TH March website for more information.
Call TH March directly on 01822 855555 or email the team here.
@THMARCHUK
